Sadly, my first Marantz PM6006 had a faulty (annoyingly intermittent) headphone socket but I was given a replacement without any fuss. Excellent outlet. Friendly staff. Would definitely use again......just a shame that my "local" outlet is in Cheltenham!

Outstanding service from all of the staff at Cheltenham. Andy and the team were very professional and listened to our needs. Demo was out standing spent loads but worth it. We have been an Audio t customer when in the south when camberley had audio t in and again the best hifi shop in the country. You would not get this service any where else. Again outstanding,will visit again to test out turntables thanks Mr & Mrs Kite

Very knowledgeable, easy to find what we were looking for. Very pleased with product

Excellent service

These guys really know their stuff and have given me excellent service both when purchasing items, and fixing my broken speakers. Good prices too !

Good service with time for comparative demos of other products on my short list, helpful and friendly.

Good practical advice Staff very knowledgeable and helpful

I have nothing but praise for the Cheltenham Audio T team. Jon, Farid and Andy have provided fantastic service for me over many years but more importantly have demonstrated great care in their advice and recommendations. It is obvious that they are not just trying to make a quick sale but build long term relationships with their customers. They always make me welcome and you are treated like a friend not just a source of sales revenue. Ive recently bought several items from them and whether your spending thirteen thousand pounds on a new Naim streamer or just thirty pounds on small accessories, the service is the same. Jon Finch their manager is one of the UKs leading experts on turntable set-up and has always bent over backwards to accommodate my needs. They will frequently give honest advice which deters you from making purchasing mistakes - it isnt always the most expensive or fashionable solution you need!! They are never slaves to audiophile upgrade obsession or one brand “religion” which Ive experienced at some other dealers. I particularly like their ability to tap into their network of other AT shops for the loan of products for trial. Your not just walking into a shop and seeing whats on display. Normally if you want to demo something they haven't got you can be sure that one of their other shops has and will send it over to them within a few days. Ive had ocassions where Ive popped in to ask about something and within minutes they are speaking to the manufacturer or industry contacts and answering my query or arranging a loan product. All in all a great team, always cheerful and a pleasure to visit.

Again I have had very good support from the Cheltenham Branch. So no complaints at all.

I have had no need for specialist help until our 20+year old music system consisting of Denon amplifier, cd player, double tape and a revolver turntable began to develop faults. I took the faulty units to Audio T where the turntable and cd unit wee checked. The former was declared healthy but the cd was dead. All this was done on the spot very willingly and cheerfully. There was no pressure for sales but following discussion I purchased a replacement Denon cd unit and was not charged for their time and service

Very helpful in setting up a system for me to listen to in their Cheltenham shop. Outstanding service in delivering my new system direct to my home - due to having another call to make in the area. Definitely "above and beyond" and much appreciated.

Relevant technical advice clearly explained. Products demonstrated appropriately with competent and professional installation service provided

The staff at Audio T in Cheltenham were extremely helpful, knowledgeable and professional. I would recommend their services without question. A big thanks to Jon and Farid for all of their assistance in sorting things out for me.

Fantastic service. Kind and helpful staff.

Always helpful and knowledgeable about their products and your requirements.

Just brilliant service from the Cheltenham team. Interested informed and genuine oh and they know hifi! Cannot recommend them highly enough Thanks guys!

Very friendly support staff in shop( boss a bit grumpy). Set up my deck for me, thanks.

very knowledgeable and helpful. a quick demo, with their recommended speakers and I was satisfied.

Just had an LP12 service and a new cartridge fitted. Whole process was done very well and Jon at the Cheltenham store was really friendly and helpful.

Excellent personal service

Top rate service in all respects. Will certainly use them again !!

Easy, friendly, no fuss service, recommended

Great support and service from Cheltenham office staff. Quick to help and resolve an issue I had. Always responded to enquiries promptly and professionally/

AudioT Cheltenham always give a superb service. Great advice and a relaxed environment. You genuinely feel that they know the product and tailor their advice to the individual.

Audio speaker cables made to order while I waited. Excellent product, excellent service.

Always helpful and keen to offer an audition of equipment. Helped out with some expertise on two hardware issues

Great, nothing too much trouble.

I dealt with Jon and Farid. Both were very helpful and provided sound advice (pun intended) supported by the home trial facility. This enabled me to get the right equipment considering the new component in the context of my system and future aspirations. Highly recommended.

Excellent responsive service

Hi Fi is one of the few remaining areas, where you really need to try/listen to the product before you buy. In my case this was not possible, but the people at Audio T ran me through all the options, explained the pitfalls, and once settled on what I needed quickly arranged payment and despatch. All in all a very good service - I will use these people again.

The staff (Audio T, Cheltenham) were knowledgeable, friendly, and extremely helpful. They seemed happy to deliver stuff to my home and help set it up. Nothing was too much trouble. I cannot praise them too highly.

Friendly, expert service. Did a great job of refurbishing my Linn turntable at a great price. These guys know their stuff!

Excellent service 10/10

I went to Audio T in Cheltenham to discuss concerns that I had with a specific product (bought elsewhere). The took time and trouble to understand my problem and recommended an excellent replacement product. They also allowed me to test the product at home before buying. Top marks.

Really helpful advice and knowledge, without a pushy sales pitch. I was left in comfort to listen at my leisure.

Very helpful and friendly staff . Enjoyed the experience and given great advice and support .

I highly recommend Audio T - Cheltenham. All the guys there are very friendly, & have masses of knowledge & experience. I cannot speak highly enough of the team at the Cheltenham branch. A massive thank you I am overjoyed with my new surround sound system.

Excellent service from Audio T. They went out of their way to ensure I was happy, and I could see they were doing the same with other customers in the shop. Thank you!

Cheltenham have helped me loads on my journey.

Lovely patient people. Great service. Great advice.

5 stars because Cheltenham Audio T ordered in my Sennheiser HD650 headphones and price matched the lowest price on the internet. Hence I ordered my Rotel A10 through Audio T also.

Great service combined with expertise and facilities- what's not to like?

Excellent service at Audio T in Cheltenham. Nobody pushed me to make a purchase but offered constructive advice so I could make the right choice. Very professional service and I would highly recommend them.

This is my second projector in 11 years and having bought much hifi from Jon at Cheltenham over the years happy to return and receive an excellent demonstration based on his advice and got help with installation.

What can I say-Audio-T have always given excellent advice with a relaxed non pressurised service, they have a huge knowledge and experience of a wide selection of products 5/5....A+++++++ recommended!

Excellent service. Could not have been more helpful with information and demonstrations, and especially helpful in making me up a connection cable.

The service I received at the Cheltenham branch of Audio T was excellent. The differences between the turntables were described to me and then I was left to listen to my albums and make my own decision. In the end I bought the middle of the range, a Rega Planar 2 on the basis it gave me the biggest bang for my buck. I'm sure that in the future I will upgrade again, and when I do Audio T will be my first port of call.

The guys in Cheltenham are great to deal with. Good solid advice, ready to respond quickly and on my last purchase a same day delivery to my home in the evening. I will always come back.

Very good service, was provided with good advice about what options would be best for a starter vinyl listener

Helpful discussion and description on phone and in shop. Having ordered and waited a long time for availability from Naim, I bought sealed box. I have usually given 5 stars but on this occasion Audio T Cheltenham would not open the box and did not demonstrate this Naim ND5XS2 unit to me. I was disappointed because I like to hear prospective new units played within a top level Naim system (i.e. better than my own) so I know its ultimate performance rather than what it will sound like in my system. Eight months later from ND5XS2 purchase, Audio T provided helpful telephone advice and then posted new SPDIF Chord cable to me, The cable is suited to system and good audio quality.