Online Store Delivery Information
We use a
variety of carriers to ship most items. Smaller items (such as cables and
accessories) may be shipped using Royal Mail First Class Recorded Delivery
service.
Delivery is FREE for orders over £50 (£4.95 minimum
charge if below £50).
We can quote you for Saturday and next-day deliveries.
All services are based on your order being shipped
to the UK Mainland.
You can choose to have your order shipped to an alternative
address, providing that address is a company address. Acceptance of orders
where the delivery address is different to the cardholder's address is at our
discretion and we may ask for proof of identification if necessary to verify
the address.
We do not offer a mechanism for specifying part
delivery of an order at this time. Should our supplier choose to part-ship your
order (at no extra cost to you) then this is at the discretion of the supplier.
Items are delivered according to the service level
that you have chosen.
Our delivery charges apply only to the
"United Kingdom mainland". Outside of the "United Kingdom
mainland" is defined as Northern Ireland (BT), Isle of Man (IM), Scilly
Isles (TR21), Western Scottish Isles (HS), Orkney Isles (KW), Shetland Isles
(ZE), and any other location where post code begins with KW, IV and PH.
We reserve the right to charge extra for
shipping/delivery and/or add additional delivery time to orders placed from
outside of the "United Kingdom mainland" (defined above). This will
be done on an order-by-order basis. Depending on goods ordered, availability,
the supplier and/or courier charges an order may be delayed, declined or cost
extra.
Unfortunately, we are currently unable to ship to
BFPO addresses or the Channel Islands (GY and JE).
We do not guarantee delivery for a precise date or
time. We therefore cannot be held liable for any loss or inconvenience
experienced as a result of a delayed delivery or of non-delivery. In some cases
parts of your order may ship from different suppliers. This will be noted in
the "my orders" section of your "account".
A signature will be required upon delivery. If
there is no one at home to sign for the delivery a card will be left with the
courier's contact information on it for you to arrange a suitable day for
re-delivery. If they are not contacted immediately they may try to deliver the
next day and will only try to deliver twice. The delivery company operates this
process and Audio T Limited cannot be held liable in the event that the courier
fails to follow this procedure.
Audio T (UK) Limited shall have no liability to you
for any delay in the delivery of products ordered or any other matters to the
extent that the delay is due to any event outside our reasonable control,
including but not limited to, acts of God, war, flood, fire, labour disputes,
strikes, lock-outs, riots, civil commotion, malicious damage, explosion,
governmental actions, pandemics, and any other similar events.
If goods arrive damaged you must either refuse delivery
(clearly stating the goods are to be returned to sender) or clearly note the
damage on the carrier's delivery paperwork at the time of signing for the
goods. You will then have seven working days to contact us using a durable
medium (email, letter, or fax) to notify us of the situation.
Any delivery that is refused for any other reason
than the goods having been damaged in transit or returned to our suppliers due
to your failure to arrange redelivery or pick up the goods from their depot may
result in a maximum £30 administration fee levied against your refund.
Store Delivery Only
Up to 20 miles away from the shop - £20
Over 20 miles away by arrangement
Delivery and Installation
Every system install
is different and so we deal with each one as a unique case. It may be a simple
matter of installing a set of speakers that takes an hour, so we offer an
hourly rate of £40. For longer jobs we have a half-day rate of £125 and a
day rate of £250. This is something your advisor will talk to you about when
you place your order.
You may, however,
need a more complex installation, including, for example, cables being channelled
into walls or speakers fitted into ceilings. This work will be quoted for by one
of our subcontractors.