Online Store Delivery Information

We use a range of carriers to deliver most items. Smaller items, such as cables and accessories, are typically sent via Royal Mail First Class Recorded Delivery.

Delivery Charges

Delivery is free for orders over £50. For orders below £50, a minimum charge of £4.95 applies.

Quotes are available for Saturday and next-day delivery upon request.

All standard delivery services apply to orders shipped to UK mainland addresses only.

Alternative Delivery Addresses

You may request delivery to an alternative address, provided that it is a business address. Acceptance of an order with a delivery address different from the cardholder’s address is at our discretion, and we may request proof of identity or other information to verify the address.

Partial Deliveries

We do not currently offer the option to part-ship orders. If one of our suppliers chooses to part-ship an order at no additional cost to you, this will be at the supplier’s discretion.

Delivery Timescales

Items are delivered according to the service level selected at checkout. We do not guarantee delivery on a specific date or at a specific time and cannot be held responsible for any inconvenience caused by delayed or missed deliveries.

In some cases, parts of your order may be shipped from different suppliers. Where available, this will be indicated in the My Orders section of your account.

Non-Mainland UK Deliveries

Our standard delivery charges apply only to UK mainland addresses. The following areas are not included and may incur additional charges or extended delivery times:

• Northern Ireland – BT postcodes
• Isle of Man – IM postcodes
• Isles of Scilly – TR21 postcodes
• Western Scottish Isles – HS postcodes
• Orkney Isles – KW postcodes
• Shetland Isles – ZE postcodes
• Any postcode beginning with KW, IV or PH

Unfortunately, we are currently unable to deliver to BFPO addresses or the Channel Islands, including GY and JE postcodes.

Missed Deliveries

All deliveries require a signature. If no one is available to accept the delivery, the courier should leave instructions explaining how to arrange redelivery or collection. Couriers will typically make two delivery attempts. Audio T (UK) Limited cannot be held responsible if the courier does not follow this process.

Delays Outside Our Control

Audio T (UK) Limited will not be liable for delays caused by events beyond our reasonable control. These may include, but are not limited to, severe weather, fire, flooding, war, pandemics, industrial action or government action.

Damaged Goods

If goods arrive visibly damaged, please refuse the delivery and clearly state that the goods are to be returned to the sender. Alternatively, record the damage on the courier’s paperwork or delivery system before accepting the goods. You must then notify us within seven working days by email, letter or another durable medium.

Undeliverable or Refused Orders

If an order is refused or returned, excluding orders refused because they arrived damaged, we reserve the right to deduct an administration fee of up to £30 from your refund.

Store Delivery

• Up to 20 miles from your local store – £20
• More than 20 miles from your local store – price by arrangement

Delivery and Installation

Every installation is different. A straightforward set-up, such as installing a pair of speakers, may take as little as an hour and is charged at £40 per hour. For longer jobs, the following rates apply:

• Half day – £125
• Full day – £250

Your Audio T adviser will discuss the expected work and charges with you when you place your order.

For more complex installations, such as routing cables through walls or fitting speakers into ceilings, a bespoke quotation will be provided by one of our trusted subcontractors.