"I had known of Audio T for a long time and knew they were highly reputable but had never visited a store. I found their Cardiff branch extremely friendly and helpful. All the options for my price point and home set-up were discussed in full and an extremely helpful tutorial given on setting up the turntable. (That saved a lot of time when I got home.) I was not rushed into a decision and came away thinking that the quality of the turntable I purchased was exactly what I was looking for. They listened to me and I listened to them and I now fully appreciate why buying from a reputable hi-fi specialist like this pays great dividends and gives greater value for money than just researching and purchasing online. I would have no hesitation about getting advice and purchasing from this store again."
Mr Jones, Chepstow
"Probably the best customer service I have ever received. The staff at Cardiff Audio T were excellent, patient, informed and actively supported me in making the right choices. When a Rega Exact Cart fitted by them failed to perform they fully supported me without hesitation or quibble and exchanged it for another that also failed to perform. Following in store testing and setup they recommended the Ortofon Blue and installed,setup and tested the cartridge in store. I am very happy with the result. Their enthusiasm for the products and expert knowledge lead to other purchases. I will recommend Audio T Cardiff to my friends. The staff in Cardiff should be commended by the senior management of Audio T."
Mr Wood, Cardiff
"I cannot thank the team at Audio T Cardiff enough for their expertise, advice, support and, ultimately, patience, in my recent system upgrade. Looking at a new turntable, amp and speakers was always going to be a tricky and expensive decision, I was determined to get it absolutely right and Audio T Cardiff couldn't have been more helpful, offering countless in store demos and a few at home weekend tests without at any time making me feel under any pressure to just make a decision and buy something! Ultimately, I did make a decision, and ordered my entire system through them, and now it is all in situ and working brilliantly at home, I couldn't be happier. Thanks guys!"
Mr Clark, Cardiff
"Excellent, friendly, and no pressure from the time you walk through the door to leaving. The advice given by the staff was second to none. I cannot praise your staff highly enough. Mr Morton, Newport
"Just bought a turntable, cd payer for my new Hi-Fi setup and the staff were very helpful indeed."
Styn Vanderlinden, Cardiff
"Just a quick note to thank Hefin and Nick for the fantastic personalised advice given to me last night and for keeping the shop open to enable me to complete my purchase. It is this high level of personal service and attention to detail that the Cardiff store continually provide me that brings me back to Audio T time and time again."
Ray Green, Cardiff
"If you have any staff recognition scheme I would like to nominate Nick for his unfailing professionalism, his desire to put the customer first, and to go that "extra mile". He really is an excellent ambassador for your company."
Mr Constantine, Cardiff
"I feel I have to write to say the level of service in your Cardiff branch is exemplary. I spend 10 times this amount each year at the big superstores and you're lucky to get a grunt off the guy at the till. Many thanks to your friendly staff in Cardiff that made us feel special.”
Mr Kent, Cardiff
"Since then everything I now purchase comes from this store. Primarily because it is a no pressure environment, the staff DO know what they are talking about, and there is always a sense of welcome."
Mr Harry, Cardiff
"I wish to offer my thanks for the consideration and kindness shown me by all members of staff. The professional manner, relaxed attitude, friendly and courteous disposition of all staff is very comforting.”
Anon, Cardiff